Your First Visit
Where Thoughtful Care Begins With a Conversation
Our doctors and team believe in beginning every appointment with a genuine conversation where you feel heard, comfortable to ask questions or to voice concerns, and have time to feel confident in your pet’s treatment plan.
This intentional, conversation-first approach is at the heart of everything we do.
What to Expect at Your First Visit
1. A Warm Welcome From Our Client Care Team
When you arrive, you’ll be greeted by the same friendly faces you’ll come to know well. From the moment you arrive to the moment you head home, our team works to make your experience seamless, comfortable, and supportive.
You’ll be guided into a private exam room where you and your pet can begin getting acquainted with our veterinary hospital. This reduces lobby stress for pets and helps to ensure your wait time is minimal.
2. A Conversation, Not a Rush
Our veterinarians begin every appointment by listening. We’ll invite you to share your pet’s story, changes you’ve noticed, daily routines, and any concerns on your mind.
This is where trust begins, and it’s an essential part of the care we provide
3. A Gentle, Thorough Examination
Once your pet is comfortable, we’ll complete a whole-pet evaluation. This involves discussing and examining your pet physically, observing behaviors, and learning about their environment at home.
Your pet’s emotional well-being matters just as much as their medical care.
Our team does not over-restrain animals or push through fear. Your pet dictates the pace of their visit with us.
If a pet is stressed, we pause.
If a procedure needs medication to make it easier, we discuss that option together.
Our goal is simple: no fear, no force, just compassionate care.
4. Clear Explanations Without Overwhelm
We walk you through what we see, what it means, and what your options are. You’ll never feel rushed, pressured, or buried in medical jargon. Treatment plans are transparent, practical, and shaped around your pet’s needs and your family’s preferences.
5. Flexible, Family-Centered Check-Out
This is another way our clinic truly stands apart.
We recognize life doesn’t always line up neatly. Some visits involve kids, multiple pets, mobility challenges, a cat who isn’t thrilled about the unexpected car ride, or a dog who’s ready to sprint for the door. That’s why check-out is flexible and tailored to your needs.
You can check out:
- In the exam room
- At the front desk
- From your car (a favorite for parents with little ones or anxious pets)
If you need help getting your dog out to the car or carrying a sleepy cat in a carrier, just let us know. We’re always happy to assist.
We’re Grateful You’re Here
We look forward to welcoming you to Glastonbury Veterinary Hospital.