Hospital Policies

To help keep our lobby and exam areas safe and comfortable for everyone:

• Dogs must be on a leash when entering the building.
• Cats must be in a secure carrier.

We schedule all visits by appointment to ensure each pet receives the time and attention they deserve.

While emergencies are unpredictable, they do take priority. Although we are not a 24-hour emergency hospital, we do our best to assist our current patients if our schedule allows. We appreciate your patience and understanding if an emergency briefly delays your appointment.

For your convenience, we offer drop-off exams.

Here’s how they work:

• Drop your pet off in the morning and pick up in the afternoon.
• These appointments must be scheduled and approved in advance.

Please allow a few minutes at drop-off to speak with our veterinary technicians so we can understand your pet’s needs and your concerns.

To protect the health of all animals in our care:

Rabies vaccination is required for all pets, per Connecticut state law.

All other vaccinations should be current unless contraindicated for medical reasons.

Payment is required at the time services are provided.

We accept:

• Cash
• Checks
• MasterCard
• Visa
• Discover
• American Express

If you have questions about estimates or payment options, our team is happy to help.